From July 28, 2021 at around 3:23 a.m. PDT to August 2, 2021 at 1:47 p.m. PDT, customers may not have been able to access the 'Slack for Gmail' add-on. This was due to a discrepancy between how the add-on's latest version passed information to Slack compared to previous version iterations.
We worked jointly with the add-on's developers to resolve this issue.
3:09 PM PST
The issue with the "Slack for Gmail" add-on should now be resolved and users should see the Slack icon in their Gmail sidebar again. Please reach out to email@example.com if you have further trouble.
Thank you for your patience and we'll share an issue summary shortly.
3:04 PM PST
Some customers may be experiencing issues with the "Slack for Gmail" add-on not being visible in Gmail. We're currently investigating and we'll provide another update as soon as we have more information to share.
11:56 AM PST
On July 29, 2021 starting around 12:09 a.m. PDT, some users encountered a "Something went wrong" error when searching in Slack.
We discovered a recent enhancement to Japanese language search requests led to certain queries interacting poorly with relevance rankings. This resulted in errors in our server infrastructure, causing other search queries to fail.
We restarted servers to resolve the issue for all users by 1:53 a.m. PDT, and adjusted configurations in our search infrastructure to prevent recurrence.
While search functionality had been restored, a backlog of messages were not indexed during the incident. This resulted in some messages not being returned in search results until all messages were fully processed by 12:10 p.m. PDT.
2:31 PM PST
We've rolled out a fix and search is back to normal. No additional action is required for this change to be reflected on your end. Thank you for your patience while we sorted out this issue.
12:41 PM PST
Our search success rate has recovered, but some users may still not see the most recent results in their searches. No additional information to share just yet, but we'll keep you posted as soon we have an update.
7:28 AM PST
We have identified the root cause of this issue with search which may cause some users to not see the most recent results in their searches. We're focused on getting things back to normal as quickly as we can and we'll provide another update as soon as we have news.
4:04 AM PST
We’ve identified the cause of the search issue and we’re working on getting a fix out as soon as possible. Thank you for your patience.
1:44 AM PST
Some customers may be experiencing issues search. Our team is currently investigating and we'll provide another update as soon as we have more information to share.
1:07 AM PST
From July 29, 2021 5:58 p.m. PDT until July 29, 2021 9:55 p.m. PDT, some customers experienced issues with sending emails to Slack.
We looked into this and found that this was due to a recent change which led to a rejection of the incoming email request. We fixed the issue and the emails were delivered again with our retry policy. We’re sorry for the inconvenience caused.
4:29 AM PST
We believe the issue should be fully resolved. Users should no longer have trouble sending emails to Slack. Apologies for the disruption we caused, and thank you for your patience.
12:23 AM PST
We are still continuing our investigation into whether the fix has fully resolved the issue. We’ll be back with another update in 30 minutes.
11:54 PM PST
While we don’t have any new information to share at this time, our team is still investigating whether the fix has resolved the issue. We’ll have another update in 30 minutes.
11:32 PM PST
We are continuing our investigation into whether the fix has resolved the issue at this time. We appreciate your patience and will share more news shortly.
10:56 PM PST
We are happy to report a fix has been deployed, and we believe the issue is now resolved. We will share an update once confirmed.
10:20 PM PST
We believe we have identified the cause of this issue, and we are working on a fix. Thank you for your patience.
9:43 PM PST
We continue to investigate the issue and will share a further update in the next 30 mins.
9:13 PM PST
We are still working to resolve the email ingestion issue. We'll be back with another update in 30 mins or as soon as we have more news. Thank you for bearing with us.
8:42 PM PST
We're experiencing trouble with sending emails to Slack at the moment. Our team is currently investigating and we'll keep you posted as soon as we have more information. We're sorry for the disruption.
8:09 PM PST