Wednesday July 7, 2021


Trouble with apps and integrations for some Enterprise Grid customers

Issue summary:
On July 6, 2021 around 1:00 a.m. to 10:12 p.m. PDT on July 7, 2021, some Enterprise Grid customers didn't have full app or integration functionality. This included trouble with workflows, apps' App Home functionality, and accessing apps and integrations under "Apps" on admin dashboard at the organization level.

We made a change that inadvertently prevented part of our database from serving the expected data for these features. We corrected this error and restored affected apps.

We first posted about this issue on July 6, 2021, and believed we had resolved the issue on July 6, 2021. However, we discovered there were additional affected apps, and we posted a new, separate message on July 7, 2021. We apologize for calling the all clear prematurely, and we appreciate your patience while we prepared this summary.

We've updated the titles for July 6, 2021 and July 7, 2021 so they're the same.

7:49 PM PST

We believe the issue affecting the use of certain apps and integrations in Slack is now resolved. We’re really sorry for the disruption that this has caused.

2:16 AM PST

Upon further investigation we've learned that this issue is not fully resolved. We're continuing to investigate this and we will provide an update as soon as we have more information.

Thank you for your ongoing patience and apologies for the confusion.

9:04 AM PST

We believe the issue should now be resolved. Users should no longer have trouble using certain apps and integrations in Slack. We'll post the summary of this issue as soon as possible.

7:05 AM PST

We're still investigating the issue around using certain apps and integrations in Slack. No additional news to share just yet, but we’ll provide new information as soon as it’s available.

5:34 AM PST

Our investigation is still ongoing at this time and we don’t have any new information to share just yet. We’ll be back with another update in 30 minutes.

5:04 AM PST

Some customers may be experiencing issues using certain apps and integrations in Slack. Workflow Builder and other apps may be impacted. Our team is currently investigating and we'll keep you posted as soon as we have more information. We're sorry for the disruption.

3:58 AM PST

Services affected