Thursday July 29, 2021

Issue Summary:
From July 29, 2021 5:58 p.m. PDT until July 29, 2021 9:55 p.m. PDT, some customers experienced issues with sending emails to Slack.
We looked into this and found that this was due to a recent change which led to a rejection of the incoming email request. We fixed the issue and the emails were delivered again with our retry policy. We’re sorry for the inconvenience caused.

4:29 AM PST

We believe the issue should be fully resolved. Users should no longer have trouble sending emails to Slack. Apologies for the disruption we caused, and thank you for your patience.

12:23 AM PST

We are still continuing our investigation into whether the fix has fully resolved the issue. We’ll be back with another update in 30 minutes.

11:54 PM PST

While we don’t have any new information to share at this time, our team is still investigating whether the fix has resolved the issue. We’ll have another update in 30 minutes.

11:32 PM PST

We are continuing our investigation into whether the fix has resolved the issue at this time. We appreciate your patience and will share more news shortly.

10:56 PM PST

We are happy to report a fix has been deployed, and we believe the issue is now resolved. We will share an update once confirmed.

10:20 PM PST

We believe we have identified the cause of this issue, and we are working on a fix. Thank you for your patience.

9:43 PM PST

We continue to investigate the issue and will share a further update in the next 30 mins.

9:13 PM PST

We are still working to resolve the email ingestion issue. We'll be back with another update in 30 mins or as soon as we have more news. Thank you for bearing with us.

8:42 PM PST

We're experiencing trouble with sending emails to Slack at the moment. Our team is currently investigating and we'll keep you posted as soon as we have more information. We're sorry for the disruption.

8:09 PM PST