Thursday July 15, 2021

Issue summary:
On July 15, 2021 around 11:22 a.m. to 10:25 p.m PDT, some customers on paid plans received erroneous notifications in Slack that their trials were expiring.

A change to these notifications meant that some customers were informed their trials were expiring, even though their workspaces weren't on trials. We reverted the change on July 15, 2021, but we were delayed with updating you about the fix. We appreciate your patience with us.

If you're seeing an unexpected trial expiration notification on desktop, please refresh by holding Control / Command + Shift + R. Feel free to reach out to feedback@slack.com for further assistance.

Note: We've added Workspace/Org Administration to the services affected.

5:24 PM PST

Incorrect notifications about trials expiring should no longer appear in Slack. We're sorry for the confusion, and we'll be back with a summary.

5:03 PM PST

Some customers on paid plans may be seeing incorrect trial expiration notifications. We're investigating, and we'll provide another update as soon as we have more information to share.

5:40 PM PST