Tuesday July 6, 2021


Trouble with apps and integrations for some Enterprise Grid customers

Issue summary:
On July 6, 2021 around 1:00 a.m. to 10:12 p.m. PDT on July 7, 2021, some Enterprise Grid customers didn't have full app or integration functionality. This included trouble with workflows, apps' App Home functionality, and accessing apps and integrations under "Apps" on admin dashboard at the organization level.

We made a change that inadvertently prevented part of our database from serving the expected data for these features. We corrected this error and restored affected apps.

We first posted about this issue on July 6, 2021, and believed we had resolved the issue on July 6, 2021. However, we discovered there were additional affected apps, and we posted a new, separate message on July 7, 2021. We apologize for calling the all clear prematurely, and we appreciate your patience while we prepared this summary.

We've updated the titles for July 6, 2021 and July 7, 2021 so they're the same.

7:44 PM PST

The issue has now been resolved. Thanks again for your patience.

We'll be back with a summary shortly.

9:55 PM PST

We've realized that this issue isn't quite resolved yet, and we're still working on a fix. Our apologies for any confusion, we'll be back with an update as soon as we have more information to share.

3:00 PM PST

We've resolved the issue, and all apps and integrations in Slack should now be working as expected. If you're still encountering trouble, please send a note to feedback@slack.com. We'll post a summary of this issue shortly.

2:17 PM PST

We're making progress towards solving this issue but are still monitoring the situation. We'll continue to provide updates as new information becomes available.

10:53 AM PST

While we don't have any new information to share at this time, our team is still working hard to get things back up and running. We'll be back shortly with another update.

10:07 AM PST

We’re continuing to work on resolving the issue as quickly as we can. We’ll provide an update in 30 minutes.

9:37 AM PST

We believe we've isolated the problem and we're focused on restoring the functionality of affected apps and integrations. We'll have another update in 30 minutes.

9:07 AM PST

We're still investigating the issue around certain apps and integrations failing in Slack. Our team believes they may have narrowed in on the cause and are looking further into it. We'll be back shortly with another update.

8:37 AM PST

Our investigation is still ongoing at this time and we don’t have any new information to share just yet. We’ll be back with another update in 30 minutes.

8:07 AM PST

Some customers may be experiencing issues using certain apps and integrations in Slack at the moment. These may include Google Calendar, Outlook Calendar, and Workflow Builder, among others. We apologize for the disruption and we're investigating to resolve this as fast as we can.

7:37 AM PST

Services affected