Tuesday July 20, 2021

Incident

Trouble with files

Issue summary:
Starting on July 20, 2021 around 11:48 a.m. PDT, customers may have encountered trouble when accessing files from some areas of the product. Some search and files web API methods were also not working as expected.

We started sending additional traffic to part of our infrastructure. These servers couldn't respond to all requests, so some requests from customers failed to complete. We added additional capacity to resolve the trouble around 1:58 p.m. PDT.

Note: We've added that there was trouble with some web API methods, and we've corrected the resolved time. We've also clarified some requests from customers failed to complete because we were sending additional traffic to some servers.

9:45 AM PST

The issue with files and some of our web API methods has now been resolved. Thank you for your patience while we looked into this.

Please send a note to feedback@slack.com if you continue to have any trouble.

We’ll be following up with an issue summary shortly.

3:49 PM PST

Some users may also be unable to view files under the channel and direct message details. In addition, some web API methods, such as files.list, may not be working as expected.

Thank you for your patience while we investigate this issue.

Note: We've updated the title to reflect that the issue is affecting more than searching for files in Slack. We've also added Apps/Integrations/APIs to the services affected.

1:27 PM PST

Some customers may be experiencing trouble searching for files in Slack. The error message "Something went wrong" may appear when opening the "File browser" in the sidebar or selecting "Files" in the search field.

We're investigating the issue, and we'll provide another update as soon as we have more information to share.

12:44 PM PST

Services affected

Posts/Files

Search

Apps/Integrations/APIs

Status

Incident