On August 19, 2021 from around 9:50 a.m. to 12:30 p.m. PDT, some users experienced file search errors or slow responses.
We discovered the issue with time limit settings which caused a backup and led to the drop of search availability.
We deployed a software fix that added an appropriate limit to the number of requests and we believe the issue should now be resolved.
9:00 AM PST
Search issues should be resolved for customers. We've identified the cause of the problem and we're working on the long term fix. We'll follow up with the issue summary when it's available.
1:32 PM PST
Customers may be experiencing file search slowness or errors. We're investigating and will provide an update as soon as we have more information.
1:01 PM PST
On August 18, 2021 from 9:06 a.m. until August 19, 2021 at 12:22 p.m. PDT, a small number of users may have experienced connectivity issues when making API calls or during a search.
We traced the issue to a query which was not being passed correctly, leading to slowness in our infrastructure. We deployed a fix for the problematic query, resolving the issue for all affected customers.
10:27 PM PST
We've rolled out a fix and users should not be experiencing connectivity issues with API calls or search anymore. If you are still experiencing any ongoing issues, please reach out to firstname.lastname@example.org. Apologies for the disruption we caused, and thank you for your patience.
12:34 PM PST
A small number of users may be experiencing connectivity issues with an API call or during a search. We're investigating and will provide an update as soon as we have more information.
10:05 AM PST