On August 18, 2021 from 9:06 a.m. until August 19, 2021 at 12:22 p.m. PDT, a small number of users may have experienced connectivity issues when making API calls or during a search.
We traced the issue to a query which was not being passed correctly, leading to slowness in our infrastructure. We deployed a fix for the problematic query, resolving the issue for all affected customers.
10:27 PM PST
We've rolled out a fix and users should not be experiencing connectivity issues with API calls or search anymore. If you are still experiencing any ongoing issues, please reach out to email@example.com. Apologies for the disruption we caused, and thank you for your patience.
12:34 PM PST
A small number of users may be experiencing connectivity issues with an API call or during a search. We're investigating and will provide an update as soon as we have more information.
10:05 AM PST