Thursday August 19, 2021

Incident

Small number of users may be experiencing connectivity issues

Issue summary:
On August 18, 2021 from 9:06 a.m. until August 19, 2021 at 12:22 p.m. PDT, a small number of users may have experienced connectivity issues when making API calls or during a search.

We traced the issue to a query which was not being passed correctly, leading to slowness in our infrastructure. We deployed a fix for the problematic query, resolving the issue for all affected customers.

10:27 PM PST

We've rolled out a fix and users should not be experiencing connectivity issues with API calls or search anymore. If you are still experiencing any ongoing issues, please reach out to feedback@slack.com. Apologies for the disruption we caused, and thank you for your patience.

12:34 PM PST

A small number of users may be experiencing connectivity issues with an API call or during a search. We're investigating and will provide an update as soon as we have more information.

10:05 AM PST

Services affected

Connections

Apps/Integrations/APIs

Status

Incident