Thursday August 19, 2021

Incident

Some users may notice search issues

Issue summary:
On August 19, 2021 from around 9:50 a.m. to 12:30 p.m. PDT, some users experienced file search errors or slow responses.

We discovered the issue with time limit settings which caused a backup and led to the drop of search availability.

We deployed a software fix that added an appropriate limit to the number of requests and we believe the issue should now be resolved.

9:00 AM PST

Search issues should be resolved for customers. We've identified the cause of the problem and we're working on the long term fix. We'll follow up with the issue summary when it's available.

1:32 PM PST

Customers may be experiencing file search slowness or errors. We're investigating and will provide an update as soon as we have more information.

1:01 PM PST

Services affected

Search

Status

Incident