Thursday August 5, 2021

Incident

Users may be seeing an error that Slack has stopped responding

Issue summary:
On August 5, 2021 from 12:00 p.m. to 3:10 p.m. PDT, Slack may have become unresponsive for customers accessing channels to which an email link had been posted.

A planned change inadvertently caused issues with email links, and Slack became caught in a loop while trying to render these links. This manifested as a "Slack stopped responding" popup.

We reverted the change, resolving the issue for all affected users.

2:50 AM PST

We've released a fix for this issue, and Slack is up and running once again. Please perform a hard refresh by hitting Command + Shift + R (Mac) / Ctrl + Shift + R (Windows). We’re sorry for the disruption this has caused.

3:25 PM PST

We’ve identified the cause of the issue and we’re working on getting a fix out as soon as possible. We’ll be back with another update as soon as there's one to share.

2:32 PM PST

If you're not currently experiencing any errors in Slack, please do not reload your app or browser. We're still investigating the issue but we'll provide new information as soon as it’s available.

1:48 PM PST

Some customers may be seeing an error that Slack has stopped responding. We're investigating and will be back with an update as soon as we have more information to share.

1:33 PM PST

Services affected

Connections

Status

Incident