Tuesday September 7, 2021

Incident

Some customers may have trouble loading Slack

Issue summary:
On September 7, 2021 from around 10:00 a.m. to 12:00 p.m. PDT, a small percentage of users may have experienced errors when connecting to Slack, loading channels, or sending and receiving messages.

This connectivity issue occurred as the result of an internet service provider having several outages across the Midwest and East Coast of the United States. Once the outages began to resolve, connectivity improved and message success rates returned to normal.

2:38 PM PST

We’re happy to report that customers should no longer have issues connecting to Slack. Apologies for the disruption, and thank you for your patience.

12:01 PM PST

We've started to see some improvements with customers being able to connect to Slack, but we're still closely monitoring the situation. We'll provide another update shortly.

11:34 AM PST

We’re still investigating the connectivity issues that customers are facing. While we don’t have any new information to share at this time, we’ll be back in 30 minutes with another update.

11:04 AM PST

Some customers may be having trouble loading channels, messages, and workspaces at the moment. We’re investigating the issue and we’ll be back with an update shortly.

10:34 AM PST

Services affected

Connections

Status

Incident