Thursday September 2, 2021


Some API calls are failing

On August 31, 2021 from 6:21 a.m. until September 2, 2021 at 5:41 p.m. PDT, customers experienced errors when calling the conversations.list API.

We traced the issue to a bug which was affecting the API used mostly by apps. To remedy this, we reverted the bug, resolving the issue for all affected customers.

4:42 AM PST

We're glad to report the issue is now resolved. Apologies for the disruption caused. We'll be back with an issue summary shortly.

6:27 PM PST

A few users might be experiencing some users.conversations and conversations.list API calls made from apps failing. We’re investigating and will be back as soon as we have more information to share.

12:24 PM PST

Services affected