Monday October 4, 2021

Incident

Some customers seeing "browser not supported" error on iOS app

Issue summary:
On October 4, 2021 from around 12:42 p.m. to 2:00 a.m. PDT, customers using iOS devices may have gotten a “browser not supported” error message when attempting to view emails. 

This error message was a result of a feature release which was only supported by some browsers. We rolled back this feature, resolving the issue for all affected customers.

10:49 AM PST

We’ve resolved the issue some customers were having on iOS and Slack is back to full functionality. We’re sorry for the disruption this has caused.

2:42 AM PST

We’re still investigating the error some customers may be experiencing on iOS, but we don’t have additional information to share just yet. We’ll be back with more information when it’s available.

6:48 PM PST

Some customers may be experiencing a "browser not supported" error on the iOS mobile app when attempting to view an email message.

We're currently investigating the issue, and will be back with an update shortly.

5:14 PM PST

Services affected

Connections

Status

Incident