Thursday November 4, 2021

Incident

Some users may be unable to sign into the desktop app.

Issue summary:
On November 4th, 2021 from around 3:08 p.m. to 4:45 p.m. PDT, some customers were unable to sign in on the desktop app, ending up in a login loop.

We traced the issue to a recent change made to magic login links, which led to login attempts failing with errors. We deployed a fix, and affected customers were able to login once again.

6:11 AM PST

Thank you for your patience. The issue has been resolved. Customers should no longer have any trouble signing in on the desktop app. We’re sorry for any inconvenience this may have caused.

5:45 PM PST

Some users are unable to sign in on the desktop app. We're investigating and will have more information to share in 30 minutes. Our apologies for the disruption.

4:37 PM PST

Services affected

Login/SSO

Status

Incident