Monday December 6, 2021

Issue summary:
On December 6, 2021 from 5:10 p.m. to 9:13 p.m. PST, some Enterprise Grid customers received error messages when attempting to publish workflows, resulting in said workflows not being published.

This was due to a change in one of our systems involved in publishing a workflow to our web application. This resulted in malformed messages being sent to another system and these messaged bing rejected, leading to the errors experienced. We deployed a fix, and all impacted Enterprise Grid customers were able to publish workflows.

Note: These timestamps have been edited to correct an error in the original post.

2:46 AM PST

Customers who were experiencing difficulty publishing workflows should no longer be having trouble. We’ve rolled out a fix and have confirmed all is back to normal. Sorry for the hassle while we sorted this out, and thank you so much again for your patience.

9:33 PM PST

No additional news to share just yet, but we’re focused on getting things back to normal as quickly as we can. We’ll be back with another update in 30 minutes.

9:03 PM PST

Our investigation is still ongoing at this time, and we appreciate your patience while we look further into this. We’ll be back with another update in 30 minutes.

8:33 PM PST

We’re still investigating the issue with publishing workflows on Enterprise Grid. No additional information to share just yet, but we'll provide another update in 30 minutes.

8:03 PM PST

Enterprise Grid customers may be experiencing issues publishing workflows to Slack. We're actively digging into this issue and will report back as soon as we have an update to share. We're sorry for the inconvenience in the meantime.

7:33 PM PST