Tuesday January 4, 2022

Issue summary:
From January 4, 2022 at 9:15 a.m. PST to January 6, 2022 at 10:47 a.m. PST, some customers on a free trial experienced difficulty accessing historical messages in their workspace above our 10,000 message limit.

This issue was traced back to a backlog due to the volume of new trials and we deployed a fix. The full functionality of all free trials has now been restored for all customers.

12:53 PM PST

We’ve restored full functionality to free trials for all customers. Apologies for the disruption we caused, and thank you for your patience.

11:00 AM PST

Most users should now be seeing signs of improvement, but we're still working towards a full resolution. We'll be back with another update as soon as the issue is resolved. Thanks for bearing with us.

5:29 PM PST

Some teams that have recently initiated a free trial are experiencing delays in accessing the full suite of benefits included in a trial of our paid plans. We are working on getting this resolved as soon as possible.

4:02 PM PST