Friday January 7, 2022

Incident

Some Android users are unable to sign in

Issue summary:
From January 3 to January 9, 2022, some customers were unable to sign in using a magic link on Android app version 22.01.10.

This was caused by a change in code that affected magic links for users with one workspace in their Slack app.

On January 7 at 1:54 p.m. PST, we deployed a fix in Android app version 22.01.11. This version became available in the Play Store on January 9 at 3:01 a.m. PST, resolving the issue for all affected customers.

2:14 PM PST

Issue summary:
From January 3 to January 9, 2022, some customers were unable to sign in using a magic link on Android app version 22.01.10.

This was caused by a change in code that affected magic links for users with one workspace in their Slack app.

On January 7 at 1:54 p.m. PST, we deployed a fix in Android app version 22.01.11. This version became available in the Play Store on January 9 at 3:01 a.m. PST, resolving the issue for all affected customers.

2:13 PM PST

A fix is included in our new release for app version 22.01.11, now available in the Android Play Store. Thanks for sitting tight with us while we worked to ship it out.

9:42 AM PST

We continue to work on releasing a fix and we'll share an update as soon as it's available. Thank you for your patience.

12:56 PM PST

We’ve identified the cause of this bug and we’re working on getting a fix out as soon as possible. We’ll be back with another update in 30 minutes. As a workaround, you can continue to sign in manually using URL/email/password.

11:40 AM PST

A bug is impacting some Android users on version 22.01.10 who try to use a magic link to sign in. Engineers have identified the issue and are working on a fix. As a workaround, you can sign in manually using URL/email/password.

11:02 AM PST

Services affected

Login/SSO

Status

Incident