Monday January 10, 2022

Incident

Trouble viewing user names in sidebar and search

Issue summary:
Starting January 7, 2022 around 12:45 p.m. PST, we received some reports that users were unable to see names in the sidebar and in search results.

After receiving an uptick in reports starting January 10 around 8:24 a.m. PST, we began investigating the problem as a matter of priority. At around 9:29 a.m. PST, we identified that some customers' security software was inadvertently blocking connections to edgeapi.slack.com.

We advised all affected users to reach out to their IT/network team for assistance with troubleshooting their connection setup, providing a Help Center article as a guide.

9:35 PM PST

Issue summary:
Starting January 7, 2022 around 12:45 p.m. PST, we received some reports that users were unable to see names in the sidebar and in search results.

After receiving an uptick in reports starting January 10 around 8:24 a.m. PST, we began investigating the problem as a matter of priority. At around 9:29 a.m. PST, we identified that some customers' security software was inadvertently blocking connections to edgeapi.slack.com.

We advised all affected users to reach out to their IT/network team for assistance with troubleshooting their connection setup, providing a Help Center article as a guide.

9:34 PM PST

We believe that the trouble with viewing names in Slack is a result of a downstream issue with some security software blocking connections to Slack. We would recommend that those impacted reach out to their IT or network teams to troubleshoot connection attempts to edgeapi.slack.com.

For additional assistance, please see https://slack.com/help/articles/360001603387 or reach out to feedback@slack.com.

10:05 AM PST

We’re still looking into why some customers may be unable to see names in their Direct Messages list or when searching in Slack — we’ll provide new information as soon as it’s available.

9:05 AM PST

Some customers may be unable to see names in their Direct Messages list or when searching in Slack. We're actively investigating and will report back as soon as we have more details to share. We're sorry for the trouble in the meantime.

8:29 AM PST

Services affected

Search

Messaging

Status

Incident