Tuesday January 18, 2022

Incident

Slack Connect channels not reconnecting after plan downgrade

This issue should now be resolved and we are currently working with customers who have reported that their channels did not automatically reconnect after re-upgrading to a paid plan to re-establish those connections.

If your team recently downgraded to a free plan, then resubscribed to a paid tier and observed Slack Connect channels not reconnecting, you can choose to manually reconnect those channels or reach out to our support team at feedback@slack.com for assistance.

2:11 PM PST

We've identified the root cause behind the issue and are working on getting things back to normal. We'll have another update as soon as we have any further information to share.

12:06 PM PST

We are continuing to dig into this issue with Slack Connect channels not connecting properly. We apologize for the inconvenience in the meantime.

11:32 AM PST

We are still investigating why some Slack Connect channels are having trouble reconnecting after an upgrade. Thank you for bearing with us.

10:35 AM PST

Some workspaces are having trouble reconnecting their Slack Connect channels immediately after upgrading their plan. We're investigating and will let you know as soon as we know more.

10:03 AM PST

Services affected

Workspace/Org Administration

Connections

Status

Incident