Wednesday February 2, 2022

Incident

Issues accessing Slack Connect view

Issue summary:
On February 2, 2022 at 1:38 PM to February 3, 2022 at 10:06 AM PST, some users were unable to access Slack Connect via their sidebars.

We traced the issue to a change we made that inadvertently introduced a bug to Slack Connect channels causing the invite acceptance flow to break. We deployed a fix, resolving the issue for all affected customers.

9:37 PM PST

Customers who were unable to access the Slack Connect view should no longer be having trouble. Please try reloading by pressing Cmd/Ctrl + Shift + R. We apologize for the inconvenience.

11:04 AM PST

Some of our customers may be experiencing issues when accessing the Slack Connect view. We are currently investigating this — apologies for any inconvenience caused in the meantime.

For now, refreshing the app with Cmd/Ctrl + R may clear things up.

We'll be back with an update as soon as possible. We appreciate your patience while we dig into this.

9:19 PM PST

Services affected

Connections

Status

Incident

Incident

Some customers may experience posts not loading

Issue summary:
From 7:15 AM PST until 9:15 AM PST on February 2, 2022, some users were unable to use the post feature.

This was caused by a code change. We reverted this change, restoring post functionality.

1:34 PM PST

This has now been resolved and posts should be loading as expected. Please reload Slack using Cmd/Ctrl + Shift + R in order for the fix to be reflected on your end. We apologize for the inconvenience.

10:17 AM PST

Users may still experience posts not loading or loading in a loop. Our team is continuing to look into this and we’ll share more information soon.

9:07 AM PST

Some users may experience posts not loading or loading in a continuous loop. Our team is looking into this now and we’ll share more information soon.

8:40 AM PST

Services affected

Posts/Files

Status

Incident