Tuesday February 8, 2022

Incident

Some guests are having trouble sending messages

Issue summary:
From 10:36 AM PST on February 2, 2022 until 5:07 PM PST on February 8, 2022, Single-Channel Guests could not type in existing group direct messages on iOS devices.

We traced the root of the issue to a recent change to the iOS composer. We have rolled back the change which in turn resolved the issue for all the affected users.

8:46 AM PST

We've rolled out a fix and customers should no longer be experiencing any trouble sending group DMs. We appreciate your patience while we sorted this out.

If you're still running into issues, please email us at feedback@slack.com.

9:48 PM PST

A number of single-channel guests are currently unable to send messages within group DMs. We're investigating now and will be back with an update shortly.

5:03 PM PST

Services affected

Messaging

Status

Incident

Incident

Some users encountering an error when trying to connect to Slack.

Issue summary:
From 9:55 AM PST until 12:26 PM PST on February 8, 2022, Firefox users may have encountered an error when trying to connect to or send messages in Slack.

We traced the cause of the issue back to code using a browser API version that we discovered isn't supported by Firefox yet. We resolved this by deploying a fix followed by a forced client refresh to ensure the impacted users would immediately regain access to Slack.

3:29 PM PST

A fix has been identified and rolled out for all users. If you are still experiencing issues with this please reach out to our Support team at feedback@slack.com

12:49 PM PST

We've shipped a potential fix to restore access to Slack for affected users, and are continuing to monitor the situation. We'll let you know once we have another update to share.

12:19 PM PST

We’ve identified what’s causing this issue and we're actively working to restore access to Slack for all users. We'll be back as soon as we have more information to share.

11:47 AM PST

Some users are having trouble connecting to Slack. We’re currently investigating and will let you know as soon as we know more.

11:14 AM PST

Services affected

Connections

Status

Incident