Wednesday February 16, 2022

Issue summary:
On February 16, 2022 from 3:30 AM PST to 6:12 AM PST, members of workspaces with data residency in Australia may not have been able to send new messages.

A database entered a failed state, leading to a situation where some messages from members of workspaces with Australian data residency were not successfully delivered.

We performed a manual remediation on the affected database, resolving the issue for all customers.

Note: We have updated the incident title to better reflect our understanding of the problem.

7:57 PM PST

The issue affecting customers under data residency in Australia has now been fully resolved. We apologize for the disruption to your day.

9:19 AM PST

This issue has been identified and affected customers under data residency in Australia should now be able to connect to Slack. We are continuing to monitor the situation. If you are still experiencing issues with this, please reach out to our Support team at feedback@slack.com

6:36 AM PST

We’ve identified what’s causing this issue and we're actively working to restore access to Slack for all users. We'll be back as soon as we have more information to share.

5:48 AM PST

There's currently an outage with one of our services, resulting in some customers under data residency in Australia being unable to access Slack. We're sorry for the disruption and will report back once we have more news to share.

5:16 AM PST