Tuesday February 22, 2022

Incident

Some users are having trouble receiving reminders

Issue summary:
From 5:52 PM PST on February 22, 2022 until 4:41 PM PST on February 23, 2022, some customers had trouble receiving their reminders, and Google Calendar for Teams was not posting in-channel reminders.

We traced the problem to a change we'd implemented. We reverted this, resolving the issue for all affected customers.

9:31 PM PST

We've resolved the issue, and all impacted customers should now be able to receive reminders. You may need to reload Slack (Cmd/Ctrl + Shift + R) to see the fix on your end. Thanks for bearing with us and we apologize for keeping you away from your work.

8:53 AM PST

We are seeing improvements and newly set reminders should be working as normal again. We are still working to restore full functionality to older reminders for affected customers. We'll be back with another update as soon as we have more information.

5:11 PM PST

Less than 1% of users are having trouble receiving reminders. We are continuing to look into this and will provide an update as soon as there’s news to share.

9:44 AM PST

We're still investigating the reports about using reminders. We do apologize for any disruption.

7:50 AM PST

We’re receiving reports around trouble using reminders. We’re on the case and will provide another update once we have more details to share. We’re sorry for the inconvenience.

11:07 PM PST

Services affected

Messaging

Status

Incident