Friday April 29, 2022

Incident

Some users are being signed out, and unable to sign back in

Issue summary:
From 10:30PM on April 29, 2022 until 4:21PM PDT on April 30, 2022, some users were being signed out of their workspace with a Server Error “Sorry, something went wrong” and were unable to log back in.

We traced the cause of the issue back to a change made earlier in the day that resulted in some server disk space running low. We subsequently cleared space on the affected database, resulting in immediate recovery. With this, we’ve resolved the issue, and all impacted customers should now be able to access Slack.

7:47 PM PST

We've resolved the issue, and all impacted customers should now be able to access Slack. You may need to reload Slack (Cmd/Ctrl + Shift + R) to see the fix on your end. Thanks for bearing with us and we apologize for keeping you away from your work.

8:38 AM PST

We’re starting to see some steady improvements, but we still have some work to do. We'll share another update when things are working as they should.

Thank you again for your patience while we investigate this further.

1:52 AM PST

We've identified the root cause of this issue, and we're actively investigating remediation for affected customers.

Thank you for your patience while we look into this. We'll share another update in 60 minutes.

12:42 AM PST

Some users are being signed out of their workspace sessions, and seeing a server error when attempting to sign back in.

We're currently investigating the source of this issue, and we will have another update as soon as there is further information to share. We apologise for the disruption in the meantime.

11:43 PM PST

Services affected

Login/SSO

Connections

Status

Incident