Wednesday May 25, 2022

Incident

Brief errors and slowness for some users

Issue Summary:
On May 25, 2022 from 6:00AM PDT to 8:00AM PDT, some users experienced connectivity issues resulting in slowness as well as message and API failures in Slack.

After thorough investigation, we traced this issue back to an increased database load. We have since employed a fix and full functionality has been restored for all affected users.

12:58 PM PST

Things should now be working as expected. If you're still encountering any trouble, please reload Slack using Command + Shift + R (Mac) or Ctrl + Shift + R (Windows/Linux). Thank you so much for your patience while we navigated this!

11:20 AM PST

We're continuing to roll out a fix and are receiving some reports indicating improvement. We'll be back with another update within the hour.

10:34 AM PST

We have begun to roll out a fix for this and have seen some reports indicating improvement. We are monitoring the situation closely. We will be back with an update soon.

9:30 AM PST

We are seeing some improvements. However, users are still experiencing some slowness as well as message and API failures in Slack. We are continuing to investigate to find out what is causing these issues. If you are encountering problems, we've noticed that retrying the failed action should allow it to succeed.

We thank you for your patience and we'll provide an update soon.

8:27 AM PST

Users may be experiencing brief errors and slowness in Slack, which is currently being investigated. We'll be back with another update as soon as we have more information to share. We've noticed retrying the failed action should allow it to succeed.

7:29 AM PST

Services affected

Messaging

Connections

Status

Incident