Thursday May 5, 2022

Issue summary:

On May 4, 2022 beginning around 11:55 PM PDT, some users experienced issues loading threads, mentions and reactions.

An infrastructure issue caused one of our primary databases to stop working in an unusual way so our automation didn't handle it. As a result, we had to take manual steps to replace that database and get things operational again.

The issue was resolved at 1:58 AM PDT on May 5, 2022. Customers should no longer experience issues loading threads, mentions and reactions. Again, we apologize for any disruptions to your work day.

8:42 AM PST

The issue is resolved. All users should have access to threads, mentions and reactions again.

3:03 AM PST

Underlying issue has been resolved and we are seeing signs of recovery. We will continue to monitor the situation and provide another update shortly.

1:35 AM PST

Some users may be experiencing issues loading threads and mentions & reactions. We’re currently investigating the issue and will provide a status update once we have more information.

12:34 AM PST