Thursday June 23, 2022

Issue summary:
From 10:38 AM PDT to 2:40 PM PDT on June 23, 2022, some users may have experienced trouble editing workflows.

We traced the issue to a code migration that unexpectedly impacted Workflow Builder. We corrected the issue on the backend, and all affected users were able to edit workflows again.

3:52 PM PST

We've identified the cause of this issue and we're working on getting a fix out as soon as possible. We'll be back once we have another update to share. Thank you for your continued patience.

2:04 PM PST

Some customers are unable to edit workflows. We're actively investigating the issue and will provide new information as soon as it's available.

1:25 PM PST

Issue summary:
From 11:30 AM PDT to 12:11 PM PDT on June 23, 2022, some users may have encountered trouble loading threads or channel content.

We traced the problem to an internal issue. We reverted this, resolving the issue for all affected customers.

3:26 PM PST

We’ve restored full functionality for all impacted users. After further investigation, we concluded the impact for this issue was mostly internal. We’re sorry for the disruption we brought to your day.

12:55 PM PST

We’re still actively investigating this issue. We believe the number of impacted users is low and we’re already seeing some improvement on instances such as conversations loading slowly and thread history missing. We’ll continue to provide updates as we know more.

12:10 PM PST

Some users might be having trouble loading threads or channel content. We’ll be back with another update as soon as we have more information to share.

11:45 AM PST