Tuesday June 7, 2022


Trouble inviting existing workspace users to channels

Issue summary:
From 12:00 AM PDT on June 6th, 2022 until 8:50 PM PDT on June 8th, 2022, some users who had been recently added to a workspace were not listed as workspace members. This meant that other users were not able to add them to channels, since they did not appear to be members of the workspace.

We discovered that an earlier code change inadvertently introduced an issue with the way we processed information about new workspace members, leading to some stale workspace membership information.

Since the cache that holds workspace membership information is reloaded regularly, this only caused issues when the new members had been added to the workspace in the last 48 hours.

On June 8th, 2022, we deployed a fix to correct the underlying problem. This resolved the issue for all customers, allowing users to add new workspace members to channels as expected.

7:30 PM PST

We have released a fix for the issue impacting customers and users should now be able to add people to channels.

9:20 AM PST

Our investigation suggests that this is primarily affecting newly provisioned users. We don’t have any additional news at this time, but we’re still actively working to resolve this issue. We’ll provide an update as soon as we have new information to share

8:05 PM PST

Our team is still investigating, but we have found that public as well as private channels may also be affected. You may see an error message when inviting users to these channels. We are still in the process of identifying a cause. Thank you again for your patience!

4:52 PM PST

Thanks again for your patience as we continue our investigation. We have no new developments to share, but as we learn more we will post updates.

4:09 PM PST

Our investigation is still ongoing at this time. We’ll be back with another update in 30 minutes.

3:13 PM PST

No additional news to share just yet, but we’re focused on getting things back to normal as quickly as we can. We apologize for the continued trouble.

2:30 PM PST

We don’t have any new updates to share at this time. Thanks for standing by while we continue to investigate.

2:05 PM PST

We’re still actively investigating this issue, but we don’t have any new information to share at this time. Thanks for sticking with us as we continue to work towards a fix.

1:26 PM PST

We’re still actively investigating this issue. We’ve found that the cause of the problem stems from incorrectly showing desired invited users as not belonging to the same workspace as the channel. The users in fact do belong to the right workspace. We’ll provide another update as soon as we have more information to share.

12:52 PM PST

Some users on Enterprise Grid may be running into trouble inviting existing workspace users to private channels. We will let you know as soon as we know more. We appreciate your patience in the meantime.

12:17 PM PST