Friday July 15, 2022

Incident

Login issue for some users

Issue summary:
From July 15, 2022 at 4:53 PM PDT until July 15, 2022 at 7:07 PM PDT, some customers may not have been able to log in to Slack.

The problem was traced to a recent change introduced to our Single Sign-On (SSO) libraries. Reverting the change resolved the errors for affected customers.

8:45 PM PST

We’ve resolved the issue, and all impacted customers should now be able to access Slack. We apologize for the trouble today. Thank you for your patience. We’ll be back with a summary of this issue.

7:36 PM PST

Some customers are having trouble logging in to Slack. We hope to resolve this shortly, and we’ll share updates as we have more information. We’re sorry for the disruption.

6:41 PM PST

Services affected

Login/SSO

Connections

Status

Incident

Incident

Joining a huddle meeting starts on mute

Issue summary:
On July 15th, 2022 from 12:58 AM PDT to 04:52 AM PDT, some Chrome browser or Windows desktop app users were being muted when joining a huddle, despite their preferences.

Upon investigation, we found that this was due to a change in our code which we identified as the cause of the issue. This change has since been reverted, resolving the issue for all affected customers.

9:37 AM PST

We identified the issue and have deployed a fix. Please reload Slack using Command + Shift + R (Mac) or Ctrl + Shift + R (Windows/Linux) in order for this fix to be reflected on your end. We appreciate your patience while we sorted this out.

5:28 AM PST

We're still investigating this issue, but we don't have additional information just yet. We'll continue to keep you informed here.

2:23 AM PST

We’re receiving reports that joining a huddle on Chrome browser or Windows desktop app starts on mute, not respecting user’s preferences to join unmuted. We’re sorry for the inconvenience. We’ll be back with more information as soon as it’s available, or in 30 minutes.

12:29 AM PST

Services affected

Calls

Status

Incident