On July 21, 2022 between 5:35 AM PDT and 6:12AM PDT, some customers were unable to load threads or use search.
We found that this issue was a result of a subset of our database infrastructure failing. We switched to a backup database, which resolved the issue for all affected users.
10:18 AM PST
Customers should no longer be experiencing issues with threads. Apologies for any disruptions.
6:25 AM PST
We're investigating the issue where threads are not loading for some users. We'll be back with another update as soon as we have more information to share.
6:01 AM PST