Monday August 8, 2022

Incident

Trouble with uploading and downloading files in Slack

Issue summary:
From August 8 at 10:44 PM PDT until August 9 at 6:23 AM PDT, some customers may have been unable to download files which caused a blurry preview image to appear.
We traced the issue to one of the file servers which was failing while under high-load. Engineers have updated the affected file server which fixed the issue for all affected customers.

8:19 AM PST

We’ve rolled out a fix to resolve this issue, and impacted customers should be able to upload/download files once again. We’re sorry for any disruption caused by this issue

2:29 AM PST

We're still looking into the issue and investigating the root cause, but we don't have any additional information just yet. We'll continue to keep you updated here.

1:47 AM PST

Some customers may be experiencing trouble uploading and downloading files in Slack. We apologize for the disruption.

We're actively looking into this, and we'll report back as more information becomes available.

11:41 PM PST

Services affected

Posts/Files

Status

Incident

Incident

Files aren't loading in Slack

Issue summary:
From 10:55 AM PDT to 11:40 AM PDT on August 8, 2022, some customers may have experienced issues loading files in Slack.

We made a code change that inadvertently caused a configuration issue with our file servers. We rolled the code change back, resolving the problem for all affected customers.

5:32 PM PST

We've located and addressed the issue. Files should be loading once again. We're sorry for the interruption to your day. Let us know if you're encountering any further trouble.

11:54 AM PST

Upon further investigation, we found that files aren't loading in Slack. For example, images are appearing blurry.

11:27 AM PST

We are receiving multiple reports of images not loading. We’re investigating and will let you know as soon as we have further information to share. We appreciate your patience in the meantime.

11:21 AM PST

Services affected

Posts/Files

Status

Incident