Monday August 15, 2022

Incident

Issues with sending messages with custom emoji

Issue summary:
From 1:13  PM PDT to 6:56 PM PDT on August 15, 2022 some customers experienced issues in the desktop app when sending messages or reactions with Japanese character emojis.

We identified the issue was the result of a code change to how emojis were validated. We reverted the change which resolved the issue for all affected users.

8:54 PM PST

We’ve rolled out a fix to resolve this issue, and impacted customers should be able to send messages with custom emoji once again.

We appreciate your patience while we sorted this out, and apologise for any disruption to your work day.

7:21 PM PST

We’re still looking into the issue and investigating the root cause. We’ll be back with another update as soon as we have more information to share.

Thank you for your continued patience.

5:54 PM PST

Some customers may be experiencing issues with sending messages with custom emoji.

We’re actively looking into this, and we’ll report back as more information becomes available. We apologise for the disruption.

5:25 PM PST

Services affected

Messaging

Status

Incident