Tuesday August 23, 2022

Issue Summary:

On August 23, 2022 between 12:17 PM PDT and 1:32 PM PDT, some customers experienced difficulty with loading Slack and sending messages. This occurred when a group of database servers became overloaded and failed.

We first reduced the load on our infrastructure manually. The issue was then resolved when our automated processes kicked in, replacing the damaged server with a healthy one. While the issue is resolved, we will continue to investigate the root cause to avoid these problems in the future.

9:07 AM PST

We can report that users should no longer be seeing issues with sending messages or loading Slack. Thank you for being patient and sticking with us.

3:23 PM PST

No additional news to share just yet, our investigation is still ongoing at this time. We’ll be back with another update in 30 minutes.

2:31 PM PST

Users should no longer be experiencing trouble but we’re still actively monitoring this issue. We’ll be back with another update as soon as we have more information.

1:49 PM PST

Some users might be experiencing overall difficulty loading Slack and taking actions like sending a message. We are looking into it. Thank you for your patience.

1:13 PM PST