Tuesday August 9, 2022

Issue summary: On August 9, 2022 at 10:59 AM PDT, customers on organizations with Enterprise Key Management (EKM) enabled began experiencing trouble with loading messages, threads, and workflows. The issues were due an update that reduced the capacity across EKM, causing a surge of traffic. To fix this, we redistributed the EKM workload to increase capacity, resolving the trouble for customers on August 9, 2022 at 11:49AM PDT. Note: The wording of this summary has been slightly modified to improve readability.

Aug 10, 3:00 PM UTC

We have identified the root of the issue that was causing loading difficulties with messages, threads and workflows. We've released a fix and any affected customers should now be able to access these features again without trouble. We apologize for any disruption caused by this issue.

Aug 9, 7:19 PM UTC

We’re continuing to investigate this issue, with it currently only impacting organizations with Enterprise Key Management (EKM) enabled. We will continue sharing updates as soon as they become available and we thank you for your patience.

Aug 9, 6:55 PM UTC

We’re still actively investigating this issue but have determined that this is only impacting organizations with Enterprise Key Management (EKM) enabled. We will continue sharing updates as soon as they're available. Thank you for your patience!

Aug 9, 6:39 PM UTC

We've discovered that some users may also be experiencing issues with Workflows. Our teams are still investigating and we'll share an update soon!

Aug 9, 6:29 PM UTC

Some users may be experiencing issues loading messages and threads. We're on it and will share an update soon.

Aug 9, 6:17 PM UTC