Monday August 22, 2022

Incident

Errors with interactive messages

Issue Summary:
From August 19, 2022 11:55 AM PDT to August 22, 2022 2:52 AM PDT some users experienced issues using the buttons on interactive messages.

We traced the issue to a recent code change, which we rolled back, resolving the issue for all impacted users.

10:11 AM PST

We’ve rolled out a fix to resolve this issue, and impacted customers should be able to use the buttons on interactive messages with an attachment once again.

We appreciate your patience while we sorted this out, and apologise for any disruption to your work day.

3:03 AM PST

Some customers may be experiencing issues using the buttons on interactive messages with an attachment.

We’re actively looking into this, and we’ll report back as more information becomes available. We apologise for the disruption.

1:20 AM PST

Services affected

Apps/Integrations/APIs

Status

Incident