Monday August 8, 2022

Incident

Files aren't loading in Slack

Issue summary:
From 10:55 AM PDT to 11:40 AM PDT on August 8, 2022, some customers may have experienced issues loading files in Slack.

We made a code change that inadvertently caused a configuration issue with our file servers. We rolled the code change back, resolving the problem for all affected customers.

5:32 PM PST

We've located and addressed the issue. Files should be loading once again. We're sorry for the interruption to your day. Let us know if you're encountering any further trouble.

11:54 AM PST

Upon further investigation, we found that files aren't loading in Slack. For example, images are appearing blurry.

11:27 AM PST

We are receiving multiple reports of images not loading. We’re investigating and will let you know as soon as we have further information to share. We appreciate your patience in the meantime.

11:21 AM PST

Services affected

Posts/Files

Status

Incident