Tuesday August 30, 2022

Incident

Issues setting up SSO for some users.

Issue summary:
From Monday August 29 at 10:11 AM PDT to Wednesday August 31st at 12:42 PM PDT, some Grid customers were running into errors when configuring SSO settings for their workspaces. Upon investigation, we identified an issue that was resulting in empty SAML configuration files. These empty files triggered the errors seen by users.

Removing the offending file fixed the issue for all affected users.

3:32 PM PST

We've rolled out a fix and SSO configuration is now working as expected. Thank you for your patience while we sorted out this issue.

1:38 PM PST

We're continuing to investigate the issue regarding some Enterprise Grid customers seeing errors when attempting to set up SSO on their org.

We'll post an update just as soon as we have more information to share. Thank you for your continued patience.

8:22 AM PST

Some Enterprise Grid customers may see errors when attempting to set up SSO on their org. This does not appear to impact existing SSO configurations at this time.

We’re investigating and will let you know as soon as we know more. We appreciate your patience in the meantime.

7:53 PM PST

Services affected

Login/SSO

Status

Incident