Tuesday September 27, 2022


Some Enterprise Grid users are unable to retrieve channel lists when building workflows and webhooks

Issue summary:
From September 26, 2022 at 7:00 AM PDT until September 27, 2022 at 12:40 PM PDT, some Enterprise Grid users were not able to create new webhooks, share posts to a channel, or select a channel from the dropdown menu in Workflow Builder. We traced this problem to a change that was made to improve how channel objects are loaded into Slack. We disabled this change, restoring functionality to impacted users.

1:10 PM PST

Enterprise Grid users should no longer be experiencing any trouble using workflows or webhooks. Apologies for the trouble today and thank you for your patience.

2:51 PM PST

We’re seeing signs of improvement, but we’re still monitoring the situation. We’ll confirm once the issue with workflows and webhooks is fully resolved or we have another update to share.

1:52 PM PST

We’re still looking into the cause of the issue, and we’ll provide new information as soon as it’s available. Thanks for your continued patience.

11:44 AM PST

We're continuing to investigate this issue, but we don't have any new information to share at this time. Thanks for your patience as we continue to work towards a fix

11:09 AM PST

Our team is still investigating this issue and we will post another update once we have more information to share.

10:35 AM PST

Some Enterprise Grid users have reported that they’re unable to set up workflows and webhooks as their channel list isn’t populating.

10:01 AM PST

Services affected