Saturday September 24, 2022

Issue summary:

Starting September 21st around 1:00 PM PDT until September 28th 3:00 PM PDT, users experienced trouble downloading files on Slack's Android app version: 22.09.30. We traced the problem to a permissions check error which caused file downloads to not execute.

We corrected the permissions check error in the latest version of the Android app: 22.09.40, and the file download functionality was restored. Some impacted users may need to update their Slack app to version 22.09.40 from the Google Play Store.

3:57 PM PST

We've fixed this issue, which is reflected in app version 22.09.40. This version will be gradually made available to users in the Google Play Store through Wednesday, September 28.

3:52 PM PST

We are still investigating this issue. We will provide new information as soon as it is available. Thanks for sticking with us.

8:10 AM PST

We're continuing to investigate this issue, but we don't have any new information to share at this time. Thanks for sticking with us as we continue to work towards a fix.

7:00 AM PST

Some users may experience trouble downloading files on Slack Android app, latest version: 22.09.30. To check your current version, go to "You" tab in your Slack app > "Preferences" > Scroll to the bottom of the page. We apologize for the inconvenience. We're investigating and will let you know as soon as we know more. Thank you for your patience in the meantime.

6:29 AM PST