Tuesday September 13, 2022

Issue summary:

On September 13, 2022 from 10:33 AM PDT to 3:21 PM PDT, some customers were unable to see group direct messages in their sidebars due to a recent update. Reverting the update fixed the issue for all affected customers.

11:21 PM PST

We’ve restored access to Direct Messages for all impacted users. Please reload your Slack workspace (press Command/Control + Shift + R) to ensure your missing Direct Messages are restored. We apologize for the disruption, and appreciate your patience as we worked to resolve this.

5:41 PM PST

Direct Messages with three or more people are missing from the Direct Message list for all workspaces. We are currently investigating the cause and will update here. We apologize for the inconvenience!

3:55 PM PST