Monday September 26, 2022

Issue summary:

On September 26, 2022 from 12:00 PM PDT to 11:48 PM PDT, link formatting was broken for all Slack apps.

Some messages were showing the URL and not a link itself. We determined that this issue was caused by a recent code change that altered how attachment links in the app were formatted.

We reverted this change which fixed the issue for all users after a force reload of Slack.

12:09 PM PST

We’ve resolved the issue with legacy message attachments for all impacted users. Please try force reloading Slack (press Command/Control + Shift + R) and let us know if you are still running into any issues. We’re sorry for the disruption we brought to your day.

12:54 AM PST

We’re still investigating issues with legacy message attachments. No additional information to share just yet, but we’ll keep you posted as soon we have an update.

12:24 AM PST

We’re still actively investigating this issue, but we don’t have any new information to share at this time. Thanks for sticking with us as we continue to work towards a fix.

11:32 PM PST

We’re continuing to investigate this issue, but we don’t have new information to share currently. Thank you for your patience, we'll be back with an update in 30 minutes time.

11:02 PM PST

Some customers may be encountering issues with legacy message attachments on version 4.28.182 of the Slack desktop app. Some messages are being rendered with URLs instead of links.

We are investigating the problem and we apologise for the disruption.

10:32 PM PST