Friday October 28, 2022

Incident

For an emoji sent as a standalone message, the emoji code is not displayed on hover

Issue Summary:
On Wednesday, October 26th at 2:15 PM PST Friday to October 28th 9:12 PM PST, some users were unable to view emoji/code previews when hovering their cursor over messages containing emojis. Upon investigation, we discovered that an error had occurred with the jumbomoji (a message with just an emoji) previewer during the process of a backend code-change we were performing related to emoji. Once we learned this, we were able to deploy a fix which rectified this issue for all affected users.

2:09 PM PST

We've resolved the issue involving emoji codes not appearing properly when an emoji is sent as a standalone message. If you're still encountering any trouble, please reload Slack using Command + Shift + R (Mac) or Ctrl + Shift + R (Windows/Linux). Thank you for your patience while we sorted out this issue.

9:56 AM PST

Some customers are currently not seeing emoji codes when hovering over an emoji sent as a standalone message. Hovering over an emoji reaction and or an emoji included within a message still works as expected. Apologies for the disruption. We are working to resolve this issue.

6:31 AM PST

Services affected

Messaging

Status

Incident

Incident

Some users may be experiencing issues sending messages, loading threads, and saving bookmarks

Issue summary:
On October 28, 2022 from about 1:06 PM PDT to 1:17 PM PDT, some customers experienced trouble loading threads, sending messages, and saving bookmarks.

This issue occurred when we deployed a web app change resulting in an increased database load. We have since rolled back the deploy, restoring functionality for all affected users.

5:23 PM PST

We’ve resolved the issue impacting the ability to send messages, load threads, and save bookmarks. Thank you very much for your patience while we worked on getting this fix out the door.

2:55 PM PST

We’ve identified the likely cause of this issue and we're noticing signs of recovery. We’re actively monitoring the situation and we’ll be back once we have another update to share.

1:54 PM PST

Users may be experiencing trouble loading threads, sending messages, and saving bookmarks. We’re investigating the issue and will let you know as soon as we know more. We appreciate your patience in the meantime.

1:33 PM PST

Services affected

Messaging

Posts/Files

Status

Incident