Thursday October 6, 2022


Issues with login confirmation codes

Issue summary:
From 12:46 PDT on October 3, 2022 until 7:42 PDT on October 6, 2022, customers on the Free and Pro plans using a confirmation code to log in, saw an invalid code error when entering the code they received by email.

The issue was traced to a recent update. Reverting this update fixed the issue for all affected customer.

4:15 AM PST

We’ve resolved the issue with login confirmation codes. Thanks for your patience while we worked on getting this fix rolled out.

8:58 AM PST

We’re still actively investigating this issue. Thanks for your patience as we continue to work towards a fix.

8:33 AM PST

We are currently investigating issues with validating login confirmation codes. We'll share updates as we have more information and apologize for the disruption.

7:10 AM PST