Friday October 28, 2022

Incident

Some users may be experiencing issues sending messages, loading threads, and saving bookmarks

Issue summary:
On October 28, 2022 from about 1:06 PM PDT to 1:17 PM PDT, some customers experienced trouble loading threads, sending messages, and saving bookmarks.

This issue occurred when we deployed a web app change resulting in an increased database load. We have since rolled back the deploy, restoring functionality for all affected users.

5:23 PM PST

We’ve resolved the issue impacting the ability to send messages, load threads, and save bookmarks. Thank you very much for your patience while we worked on getting this fix out the door.

2:55 PM PST

We’ve identified the likely cause of this issue and we're noticing signs of recovery. We’re actively monitoring the situation and we’ll be back once we have another update to share.

1:54 PM PST

Users may be experiencing trouble loading threads, sending messages, and saving bookmarks. We’re investigating the issue and will let you know as soon as we know more. We appreciate your patience in the meantime.

1:33 PM PST

Services affected

Messaging

Posts/Files

Status

Incident