Sunday January 15, 2023

Issue summary:
From January 6th at 8:42 AM PST to January 15th at 10:00 PM PST, some users were running into issues when completing their SSO configuration. In the SSO settings the "Test Configuration" button led to an error message page.

We identified a recent code change as the cause of the issue and a fix was launched to correct it.

1:47 AM PST

We’ve resolved the issue concerning SSO configuration. Please reload Slack using Command + Shift + R (Mac) or Ctrl + Shift + R (Windows/Linux) in order for this fix to be reflected on your end. We apologize for any inconvenience.

11:12 PM PST

We're continuing to monitor the situation and verify the fix. We'll be back once the functionality is restored or in 30 minutes.

10:38 PM PST

We're still monitoring this issue and verifying the fix. We'll post again in 30 minutes or as soon as we have confirmation that functionality is fully restored.

10:07 PM PST

We have a fix in place, but we're still monitoring closely. We'll be back once functionality is fully restored or in 30 minutes — whichever is sooner.

9:35 PM PST

While we don't have additional news to share at this time, we are continuing to work towards a fix. We'll post another update in 30 minutes.

9:08 PM PST

We have a potential fix lined up as we continue working to restore full SSO configuration functionality, but we still have some work to do. We'll be back with more news in 30 minutes or as soon as we have an update to share.

8:38 PM PST

We are still working to identify what’s causing this issue. We'll be back as soon as we have more information to share.

7:58 PM PST

We’re still investigating this issue, but we don’t have additional information at this time. We’ll be back in 30 minutes or as soon as we have news to share.

7:24 PM PST

Some customers may be unable to complete their SSO configuration due to an issue with the testing phase. We apologize for any disruption. We're currently working to resolve this.

6:54 PM PST