Wednesday January 25, 2023

Issue summary:
On January 25, 2023, from 2:41 PM PST to 6:17 PM PST, some customers may have experienced custom emojis failing to load.

We traced this back to a recent configuration change. When we rolled back the configuration, the problem was resolved for all affected customers.

8:19 PM PST

Customers should no longer be experiencing issues with custom emoji.

We’re sorry for the disruption caused, and thank you for your patience.

6:29 PM PST

Some users may be experiencing issues with rendering custom emoji.

We’re investigating and we’ll post an update as soon as possible.

4:38 PM PST

Issue summary: On January 25, 2023 from 7:20 AM PDT to 7:46 AM PDT, some users experienced problems loading messages and threads, previewing files and sending messages in Slack. We traced this issue to a recent internal change and started reverting it immediately. Once this was reverted, the issue was resolved for all impacted users.

Note: We've edited the times in this summary to correct an error made in the initial version posted.

9:00 AM PST

This issue has been resolved and users should now be able to load messages and files in Slack and send messages. We're sorry for the disruption we brought to your day.

8:08 AM PST

We are investigating an issue where some customers are having trouble sending messages, loading channels and threads, previewing files. We'll let you know as soon as we have more details to share.

7:49 AM PST

Some customers are encountering issues loading Slack. We're actively looking into this, and we'll report back as more information becomes available.

7:40 AM PST