Monday January 23, 2023

Issue summary:
On January 23, 2023 from 12:41 PM to 1:15 PM PST, some customers may have experienced issues executing workflows.

A planned upgrade to part of our infrastructure caused an unexpected spike in database load. Our load-balancing system kicked in automatically, restoring normal workflow functionality.

6:34 PM PST

We feel confident that affected users should no longer experience issues with workflows. Thank you for your patience while we looked into this.

3:12 PM PST

While we're still investigating, users may see signs of recovery and should be able to use workflows again. We will post the next update once we have more information to share. We apologize for the disruption.

2:38 PM PST

We're investigating the root cause and will continue to post updates every 30 minutes.

2:04 PM PST

Some users may be having issues loading workflows or having connection issues resulting in multiple workflow entries or failure to submit. We're investigating and will post an update shortly.

1:35 PM PST