Thursday February 23, 2023

Issue summary:
From February 22nd, 2023 at 2:00 PM until February 24th, 2023 2:16 PM PST, some users experienced issues loading audio files on iOS.

We discovered that the server was returning an unexpected code in response to requests for audio files, causing the app to only partially load the content. We made a change to ensure the server returned the correct response code, resolving the issue for all affected customers.

If you continue to run into any trouble, please feel free to reach out to us at feedback@slack.com.

5:39 PM PST

We’ve resolved the issue with audio files not loading on iOS. Thank you very much for your patience while we worked on getting this fix out the door.

2:18 PM PST

We're still actively investigating, but we don't have any new information to share just yet. We'll provide another update shortly.

Thank you for bearing with us while we are getting to the bottom of this issue.

3:55 AM PST

Some customers are experiencing issues with audio files not loading on iOS. We're actively looking into this, and we'll report back as more information becomes available.

3:43 PM PST

Issue Summary:
From February 23, 2023 at 4:00 p.m. PST until February 24, 2023 at 12:13 a.m. PST, some customers were not able to use several apps within the workspace. The issue was caused by a certificate, which didn't push online successfully after renewal. The certificate has now been pushed and the issue is resolved.

*The times mentioned above have been updated since our initial posting to accurately reflect the duration of this issue.

5:43 AM PST

Customers should no longer be experiencing trouble accessing several apps.
We’re sorry for the disruption caused, and thank you for your patience.

12:52 AM PST

We’re investigating the issue now and will be back with more information as soon as it’s available, or in 30 minutes. Thank you for bearing with us while we look into this.

12:26 AM PST

We're still investigating and working to resolve this as fast as we can. We’re keeping a close eye on this, and we’ll keep you posted as soon as we have more information.

11:55 PM PST

It turned out that some customers are still seeing this issue. We're very sorry for the disruption and we're working to resolve this as fast as we can.

11:25 PM PST

This issue has now been resolved. All affected apps should be running as expected. We're very sorry for any inconvenience caused.

8:52 PM PST

Some customers may have trouble accessing several apps within the workspace. We're very sorry for the trouble, and we're working to resolve this as fast as we can. We'll be back with an update as soon as we have news to share.

8:06 PM PST

Issue summary:
From February 23, 2023 at 5:24 p.m. PST until February 23, 2023 at 8:23 p.m. PST, some customers in the Phillipines were not able to access Slack. We looked into it and found that the issue was an external factor that we have now addressed it on our end and the impacted users have confirmed that they can now access Slack.

3:02 AM PST

This issue has now been resolved. Users in the Phillipines should now be able to connect to Slack as expected. We're very sorry for any inconvenience caused.

8:37 PM PST

We're still actively investigating, but we don't have any new information to share just yet. We'll provide another update in 30 minutes.

Thank you for bearing with us as we tackle this.

7:17 PM PST

We currently have all hands on deck as we investigate the connectivity issues some customers are facing. We'll return with another update in 30 minutes.

6:46 PM PST

Some customers in the Phillipines may not be able to connect to Slack. Some parts of the Slack interface may also be failing to load. We're very sorry for the trouble, and we're working to resolve this as fast as we can.

We'll be back with an update in 30 minutes or as soon as we have news to share.

6:15 PM PST