Thursday February 23, 2023
Incident
Audio files not loading on iOS
Issue summary: From February 22nd, 2023 at 2:00 PM until February 24th, 2023 2:16 PM PST, some users experienced issues loading audio files on iOS. We discovered that the server was returning an unexpected code in response to requests for audio files, causing the app to only partially load the content. We made a change to ensure the server returned the correct response code, resolving the issue for all affected customers. If you continue to run into any trouble, please feel free to reach out to us at feedback@slack.com.
Feb 28, 1:39 AM UTC
We’ve resolved the issue with audio files not loading on iOS. Thank you very much for your patience while we worked on getting this fix out the door.
Feb 24, 10:18 PM UTC
We're still actively investigating, but we don't have any new information to share just yet. We'll provide another update shortly. Thank you for bearing with us while we are getting to the bottom of this issue.
Feb 24, 11:55 AM UTC
Some customers are experiencing issues with audio files not loading on iOS. We're actively looking into this, and we'll report back as more information becomes available.
Feb 23, 11:43 PM UTC
Features affected
Files
Status
Incident
Incident
Some customers in the Phillipines may not be able to connect to Slack
Issue summary: From February 23, 2023 at 5:24 p.m. PST until February 23, 2023 at 8:23 p.m. PST, some customers in the Phillipines were not able to access Slack. We looked into it and found that the issue was an external factor that we have now addressed it on our end and the impacted users have confirmed that they can now access Slack.
Feb 24, 11:02 AM UTC
This issue has now been resolved. Users in the Phillipines should now be able to connect to Slack as expected. We're very sorry for any inconvenience caused.
Feb 24, 4:37 AM UTC
We're still actively investigating, but we don't have any new information to share just yet. We'll provide another update in 30 minutes. Thank you for bearing with us as we tackle this.
Feb 24, 3:17 AM UTC
We currently have all hands on deck as we investigate the connectivity issues some customers are facing. We'll return with another update in 30 minutes.
Feb 24, 2:46 AM UTC
Some customers in the Phillipines may not be able to connect to Slack. Some parts of the Slack interface may also be failing to load. We're very sorry for the trouble, and we're working to resolve this as fast as we can. We'll be back with an update in 30 minutes or as soon as we have news to share.
Feb 24, 2:15 AM UTC
Features affected
Connectivity
Huddles
Status
Incident
Incident
Some customers may be experiencing issues with several apps
Issue Summary: From February 23, 2023 at 4:00 p.m. PST until February 24, 2023 at 12:13 a.m. PST, some customers were not able to use several apps within the workspace. The issue was caused by a certificate, which didn't push online successfully after renewal. The certificate has now been pushed and the issue is resolved. *The times mentioned above have been updated since our initial posting to accurately reflect the duration of this issue.
Feb 24, 1:43 PM UTC
Customers should no longer be experiencing trouble accessing several apps. We’re sorry for the disruption caused, and thank you for your patience.
Feb 24, 8:52 AM UTC
We’re investigating the issue now and will be back with more information as soon as it’s available, or in 30 minutes. Thank you for bearing with us while we look into this.
Feb 24, 8:26 AM UTC
We're still investigating and working to resolve this as fast as we can. We’re keeping a close eye on this, and we’ll keep you posted as soon as we have more information.
Feb 24, 7:55 AM UTC
It turned out that some customers are still seeing this issue. We're very sorry for the disruption and we're working to resolve this as fast as we can.
Feb 24, 7:25 AM UTC
This issue has now been resolved. All affected apps should be running as expected. We're very sorry for any inconvenience caused.
Feb 24, 4:52 AM UTC
Some customers may have trouble accessing several apps within the workspace. We're very sorry for the trouble, and we're working to resolve this as fast as we can. We'll be back with an update as soon as we have news to share.
Feb 24, 4:06 AM UTC
Features affected
Apps/Integrations/APIs
Status
Incident