Thursday February 23, 2023


Audio files not loading on iOS

Issue summary:
From February 22nd, 2023 at 2:00 PM until February 24th, 2023 2:16 PM PST, some users experienced issues loading audio files on iOS.

We discovered that the server was returning an unexpected code in response to requests for audio files, causing the app to only partially load the content. We made a change to ensure the server returned the correct response code, resolving the issue for all affected customers.

If you continue to run into any trouble, please feel free to reach out to us at

5:39 PM PST

We’ve resolved the issue with audio files not loading on iOS. Thank you very much for your patience while we worked on getting this fix out the door.

2:18 PM PST

We're still actively investigating, but we don't have any new information to share just yet. We'll provide another update shortly.

Thank you for bearing with us while we are getting to the bottom of this issue.

3:55 AM PST

Some customers are experiencing issues with audio files not loading on iOS. We're actively looking into this, and we'll report back as more information becomes available.

3:43 PM PST

Services affected