Monday March 13, 2023

Incident

Enterprise users see slowness or error messages when signing in on mobile

Issue summary:
On March 13th, 2023 from 2:00 PM to 5:00 PM PDT, some Enterprise Grid customers using the Slack for Intune mobile app may have experienced errors or latency when logging in to Slack.

We identified that this issue was caused by a conflict between Slack functionality and a Slack for Intune preference. We deployed a manual fix, resolving the issue for all impacted users.

11:21 PM PST

Only a small subset of Enterprise users using Mobile Device Management with specific settings disabled have been impacted. We've released a fix for all current reports and are working on a permanent fix.

Thank you for your patience. If you're still experiencing any issues, please let us know at feedback@slack.com.

4:00 PM PST

We've identified that the login issue is impacting users with Mobile Device Management. We'll let you know as soon as we have more details to share.

3:28 PM PST

Some mobile users on Enterprise Grid workspaces are experiencing slowness, or seeing the error message "Device approval required" when signing into their Slack accounts.

2:54 PM PST

Services affected

Login/SSO

Status

Incident